GENERAL DESCRIPTION

Provide technical support to the Sales Support Team, provide technical support to costumers and provide support to IC costumers.

JOB RESPONSIBILITIES AND TASKS

1. Technical support:

• Provide technical support on parts and drawings
• Provide support on installed base of older machines
• Work out recommended spare part lists
• Together with AM team lead and purchasing developing models and analysing offers to determine “to-win” pricing / lead times
• Calculate and create quotations based on request from the differ segments like parts and service with help of SAP system

2. Sales:

• Uncover potential within AM
• Approach new and existing customers in cooperation with responsible salespersons
• Travel with ASM’s to support the AM activities in their area
• Implement customer frame agreements in SAP
• Work closely together with Service ensuring “one stop shop” for customers

3. Claims:

• Support to aftermarket in handling claims
• Support QC in commercial aspect of Quality deviations
• Claim handling in cooperation with the responsible persons
• Review of inquiries to avoid double work with other Andritz FB base or overlapping

QUALIFICATION REQUIREMENTS
 

• Education: Bachelor’s degree in a relevant technical area.
• Technical knowledge / Machinery & engineering skills
• Fluency in spoken and written English and German
• Proficiency with computers, especially SAP and MS Office 
• Experience in related field (technical support, aftermarket and sales)
• Industrial Sector: Specific Industry Know How (by education and /or experience)
•  Must be a very competent writer of business letters, quotations and proposals
• Availability for travels and residence in other regions.